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Responsible Disclosure Statement

Having a general question?

If you have a question regarding a ticket that you've bought or sold or anything else, please contact us here.

At TicketSwap, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present. If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following:

  • Send your findings to security [at] ticketswap [dot] com (do not use this for general support inquires as they will not be answered)
  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data.
  • Do not reveal the problem to others until it has been resolved.
  • Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties.
  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

Please note that jobs.ticketswap.com is not controlled by TicketSwap but by Homerun.

What we promise:

  • We will respond to your report within 5 business days with our evaluation of the report and an expected resolution date.
  • If you have followed the instructions above, we will not take any legal action against you in regard to the report.
  • We will not pass on your personal details to third parties without your permission.
  • We will keep you informed of the progress towards resolving the problem.
  • In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise).

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.

Hall of Fame 🙌

Special thanks to these security researchers:

  • Prabhakar Damor
  • Sophina Kio-Lawson
  • Sajibe Kanti
  • Mohammed Israil
  • Saurabh Gurgule
  • Vijaykumar Balbhim Kodag
  • Raju Kumar (Mrcyberwarrior)
  • Mehmet Can GÜNEŞ